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Guwahati Rly Station to have e-catering

Guwahati Railway Station is among the 45 major stations across the country selected for the initial rolling out of the ‘Station-based E-Catering’ service.

Under this scheme, named ‘Food on Track’, rail passengers will be able to order food of their choice from private caterers at an approaching station. Station-based e-catering shall be only for stations and not on moving trains.

Officials said that Guwahati is among the only two stations in the Northeast Frontier Railway (NFR) zone selected for the roll-out on a pilot basis of the station-based e-catering service. The other station in NFR which will have station-based e-catering facility is New Jalpaiguri.

“The final section of the service providers in the Guwahati station will be done very soon,” said an official.

Station-based e-catering is an extension of the train-based e-catering service launched earlier by the Indian Railways through its undertaking Indian Railways Catering and Tourism Corporation Ltd (IRCTC) which is now available in over 1,500 trains.

All trains passing through these 45 selected stations, including Guwahati, will now be covered for services through e-catering.

The Indian Railways is planning to expand the service to more railway stations, based on the outcome of the pilot project.

As per the system devised under it, passengers will now be able to pre-order the meal at the opted stations either online through the e-catering website or through phone call or SMS to the e-catering call centre.

The facility to book orders through a mobile app will also be introduced soon. For payment, passengers can opt for the prepaid system by online payment or as ‘cash on delivery’.

IRCTC is tasked with coordinating with the service providers and vendors for ensuring delivery of meals as ordered by the passengers.

Expressions of Interest have been invited from food chains, including global brands, for participation in the scheme and a minimum of five vendors or brands per station will be shortlisted by IRCTC to ensure availability of a wider variety of choices for passengers at the stations.

Railway authorities will conduct regular inspection of stations to ensure that meals provided to the passengers through the service fulfil the norms of actual orders being placed by the passengers in terms of brands, quality, quantity, rates and hygiene.

http://www.assamtribune.com/scripts/detailsnew.asp?id=nov0415/city052

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Posted by on November 4, 2015 in Uncategorized

 

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Station-based e-catering catching up

Station-based e-catering service launched by the Indian Railways in Visakhapatnam, Vijayawada, and Tirupati in Andhra Pradesh and at Secunderabad in Telangana, along with 41 other stations in the country, is steadily gaining popularity.

The service started picking up in the last two-three months with more reputed food chains and aggregators being picked up by the Indian Railway Catering and Tourism Corporation (IRCTC) for providing wider choice to passengers.

Caterers in Vizag

In Visakhapatnam, while Mumbai-based Travel and Food Services will provide meals to passengers, YUM Restaurant of Visakhapatnam will provide fast foods like pizza, according to an IRCTC official in Bhubaneswar.

“In Vijayawada, food is being provided through the three food plazas of the IRCTC at the station and Dominos Pizza has been empanelled to provide pizza.

Some more private caterers would be empanelled.

“In Tirupati, the IRCTC food plazas are providing food and Dominos Pizza is supplying pizza. Bhimas group has applied for supply of food,” N. Sanjeevaiah, Deputy General Manager (Catering and Tourism), South Central Zone, told this correspondent over phone on Thursday.

“The e-catering facility is catching the fancy of passengers during the past few months with the empanelment of more branded food chain providers,” he said.

The train-based e-catering services are already being provided through the IRCTC to facilitate passengers to get meals of their choice at their seat on trains.

Travelling passengers can now order food of their choice from leading private caterers at an approaching station. Station-based e-catering will be only for stations and not on moving trains.

http://www.thehindu.com/news/cities/Visakhapatnam/stationbased-ecatering-catching-up/article7820642.ece

 
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Posted by on October 30, 2015 in Uncategorized

 

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Now order meals of your choice to your berth at 45 railway stations.

The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a pilot project of a ‘station-based e-catering’ service allowing passengers to order meals as per their choice, which will be delivered at stations from popular private caterers.

In the first phase of the project, all trains passing through 45 specified railway stations, including nine in the east zone, namely Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsarai have been named.
The other stations under this project are namely, New Delhi, Allahabad, Kanpur Central, Lucknow, Varanasi, Chennai Central, Mumbai Central, Delhi, Bangalore city, Madurai, Amritsar, Thiruvananthapuram Central, Chandigarh, Gorakhpur, Varanasi, Jaipur, Bilaspur, Anand Vihar, Hazrat Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Pune, Agra Cantt, Gwalior, Jhansi, Bhopal, Ahmedabad, Surat and Vadodara.

“Station-based e-catering will be only for stations and not on moving trains. The service will allow passengers to either order meals online at http://www.ecatering.irctc.co.in or by calling 0120-2383892-99/ 1800-1034-139 (toll free) or by sending SMS Meal to 139 with details of PNR and seat number and the meals will be delivered at their berth,” IRCTC group General Manager, East Zone Debashis Chandra told PTI.

Besides food from IRCTC-managed food plazas and fast food units, reputed food chains like McDonald’s, KFC, Switz Foods, Only Alibaba, Dominos, Haldiram, Bikanerwala, Nirualas, Sagar Ratna, Pizza Hut which have a wide variety in menu have entered into a tie-up with IRCTC to serve the passengers passing through these stations.

“On receiving the meals, passengers have an option of making payment online or through cash on delivery mode,” Chandra said, adding, the delivery of food would be made through authorised persons.

“We have a dedicated call centre for this entire facility which is functioning from 6 AM to 10 PM,” he said.

Talking about cancellation of orders, Chandra said, “They will also have an option to cancel their order two hours before reaching the station where the meals are scheduled to be delivered to them. In cases passengers have made online payment for their order, the amount will be refunded after deducting a cancellation charge.”

On food prices, Chandra said, “Food prices are to be market-driven but we are focused that the food items supplied are hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated. In fact, we will conduct regular checks of stations to ensure that meals items are provided to the passengers.”

It was learnt, that alongside e-catering, IRCTC was offering meals from “Jan Ahaar” (budget food), food plazas and fast food units.
This pilot project will be continued till end of March next year after which a review will be conducted on the performance, he said.

http://www.hindustantimes.com/india/irctc-e-catering-now-order-pizza-burger-to-your-train-berth/story-s53KykEtk5diWuNdlHBkVJ.html

 
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Posted by on October 20, 2015 in Uncategorized

 

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Now, railways to offer meal of your choice

Indian Railway passengers who are tired of eating the same old meals and are tired of surfing through the menu cards at Jan Ahaar stalls have a reason to cheer for. Indian Railway Catering and Tourism Corporation (IRCTC) is now providing station based e-catering facility that will allow the passengers to order food of their choice from private caterers. The facility is going to be introduced in phases at 45 railway stations in the country, which also includes Pune. The service, however will be available only at the stations and not moving trains.

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IRCTC is soon expected to float Expressions of Interest (EOIs) to ensure partnerships with private food stores which include KFC, Haldiram’s, McDonald’s, Bikanerwala, Nirulas, Subway, Pizza Hut, Sarvana Bhavan and more. To popularise the e-catering facility on stations, the PSU has also decided to develop mobile based applications. Talking about the new service, Manoj Jhawar, the Pune Division Railway PRO said, “IRCTC has not yet declared when the service will begin in Pune, however in the guidelines it has made clear that a minimum of five vendors will be shortlisted for each session by IRCTC to make sure that the passengers get a variety of choices.”

The facility has been announced in accordance with the Railway Budget’s announcement of broadening the horizons of e-catering service. The facility will be extended to other stations in the country after assessing the response of these 45 stations. The stations which will receive the facility include Pune, New Delhi, Howrah, Chennai Central, Mumbai Central, Delhi, Bangalore, Patna, Lucknow, Bhubaneswar, Madurai, Amritsar, Thiruvananthapuram Central, Kanpur Central, Allahabad, Chandigarh, Gorakhpur, Sealdah, Vadodara, New Jalpaiguri, Vishakhapatnam, Mughalsarai, Varanasi, Jaipur, Bilaspur, Kharagpur, Anand Vihar, Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Agra Cantt, Gwalior, Jhansi, Surat, Ahmedabad, Bhopal and Guwahati .

– See more at: http://indianexpress.com/article/cities/pune/now-railways-to-offer-meal-of-your-choice/#sthash.PM0JEQOU.dpuf

 
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Posted by on September 28, 2015 in Uncategorized

 

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Station-based e-Catering at 4 Kerala Railway Stations

Broadening the ambit of its popular e-catering service, the Indian Railway Catering and Tourism Corporation Ltd. (IRCTC) has decided to launch ‘station-based’ e-catering service at 45 stations, including four in Kerala. The service will allow passengers to order food of their choice from leading private caterers, to be delivered at the station.

The station-based e-catering facility, which will be introduced in a phased manner, will be available in all trains passing through the 45 selected stations.

The service will allow passengers to order meals while travelling, either online at http://www.ecatering.irctc.co.in or by calling 0120-2383892-99 / 1800-1034-139 (toll free). Meals can also be ordered by sending SMS to 139 with details of PNR and seat number. Besides e-catering, the IRCTC also makes available meals from ‘Jan Ahaar’ (budget food), food plazas and fast food units.

It is for the first time since its launch in September last year that e-catering service is being introduced at stations. As of now, the facility is available in 1,516 non-pantry car trains. The IRCTC, a ‘Mini Ratna’ PSU of India Railways, will soon float expression of interest (EoI) seeking participation of experienced professionals and reputed food chains like KFC, McDonald’s, Haldiram, Bikanerwala, Nirualas, Sagar Ratna, Wangs Kitchen, Sarvana Bhavan, Subway, Dominos Pizza, Pizza Hut and Kelloggs. A minimum of five vendors/brands will be shortlisted or empanelled by the IRCTC for every station to ensure availability of a wide variety of food items.

The new facility is being launched in accordance with the announcement in this year’s Railway Budget on progressive launch of e-catering service. IRCTC will also develop mobile-based applications to popularise the service.

TOI

 
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Posted by on September 23, 2015 in Uncategorized

 

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e-Catering at Chennai Central Station As Well

Indian Railways has prepared a detailed policy for e-catering passengers of all trains at railway stations. Earlier it was offered only on about 1,500 trains which did not have pantry cars. Passengers could pre-book their food offered by select vendors through the portal ecatering.irctc.co.in. They got their chosen food delivered at their seats when the trains reached a designated station.

Now the facility has been extended to 45 stations including Chennai Central, Egmore and Madurai selected by the Indian Railway Catering and Tourism Corporation (IRCTC) for a pilot project till April 2016.

Sources said the suggestions to introduce station-based e-catering came from the Southern Zone of IRCTC.  This is part of the Railways plan to ensure that passengers have wide options and aren’t stuck with food in train pantries.

Reputed private brands offering traditional as well as fast food at market rates would be chosen as vendors for supplying the food, the policy document indicated.

As in e-catering for trains, the bookings must be made at the website, which would soon show the drop-down menu. The food would be delivered at their seats. Rest of the steps of booking, delivery, billing, etc would remain the same as earlier.

The policy circular hasn’t indicated if the vendors would be present inside the station or get food from outside. A railway official said that hosting third party vendors – reputed fast food vendors or ice-cream brands with potential for brisk sale – inside stations, especially Chennai Central and Egmore, would be difficult because of lack of space.

http://www.newindianexpress.com/cities/chennai/e-Catering-at-Chennai-Central-Station-As-Well/2015/09/21/article3038985.ece

 
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Posted by on September 21, 2015 in Uncategorized

 

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E-catering at Nagpur station soon

With centrally-located Nagpur railway station included in the pilot project for implementation of ‘station-based E-catering’, hygienically packaged premium meals for passengers by reputed brands will be a click away.

The Railway Board on Friday issued detailed guidelines to launch E-catering project. Talking to TOI, senior divisional commercial manager (SrDCM) KK Mishra confirmed that the project will be fully implemented by IRCTC, which will nominate parties who will supply meals as per bookings.

“Nagpur is among 45 stations where the project will be implemented and passengers will get to book meals of their choice. The decision was taken in the railway budget,” Mishra added.

Based on the response received from the passengers and the need to ensure provision of catering services to them, it has been decided to proliferate the scheme on stations so that passengers are able to get pre-ordered meals of their choice at stations. The scheme will be extended to more stations next year.

The project will be station-based only and not for moving trains. IRCTC shall facilitate booking of meals through specified number or website or through SMS. The booking of meals shall be accepted with specific advance delivery time opted by the passengers. The stations with E-catering facility will reflect items, brands and vendors with menu they will offer and willing passengers may chose options as per their choice. IRCTC will provide online transaction facility or cash on delivery.

Railway officials said there would be no competition with the railways which was currently handling catering services as the E-catering food would be of premium quality. There will be an option to even cancel the order prior to specified time. IRCTC will arrange for refund of balance amount after deducting cancellation charges.

IRCTC sources said expression of interest (EoI) would be floated soon and reputed brands like KFC, Dominos, Mc Donald, Haldiram’s, Bikanerwala, Pizza Hut, Subway etc, besides other reputed brands would be shortlisted. “Each E-station will have minimum five vendors for a period of three years,” they said.

On revenue sharing issue, officials said the ratio between Indian Railways and IRCTC would be 15:85. The pilot project will continue till March 2016.

TOI

 
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Posted by on September 20, 2015 in Uncategorized

 

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