Tag Archives: Indian Railway Catering and Tourism Corporation (IRCTC).

IRCTC eyes sales of Rs 27,000 cr in 2016-17.

The Indian Railway Catering and Tourism Corporation (IRCTC), the rail ministry’s e-ticketing arm and the country’s largest e-commerce portal, is eyeing ticket sales worth Rs 27,000 crore in the financial year ending March 2017, a 20 per cent jump from Rs 22,500 crore worth of tickets sold in the previous financial year.

“We booked nearly 200 million tickets this year (2015-16) compared to 183 million tickets in the previous financial year. In the current financial year, total tickets booked should grow by 20-25 million,” IRCTC Managing Director A K Manocha told Business Standard.

Speaking on the sidelines of an event to launch the facility of ticket booking for foreign tourists through internal credit cards, Manocha also said IRCTC’s total income jumped 34 per cent to Rs 1,490 crore in 2015-16 from Rs 1,100 crore in the previous fiscal. Net profit of the Indian Railways arm also rose 20 per cent to Rs 130 crore from Rs 108 crore in 2014-15.

Manocha said the key financial numbers posted in 20150-16 could have been better but for the requirement to share 50 per cent of total revenue from service charge with Indian Railways as fees. IRCTC currently charges Rs 40 as service charge on every non-AC class ticket booked through its website and Ra 60 for every AC class ticket.

Clarifying on the recent media reports of a suspected massive hacking of IRCTC website where personal data of around 10 million users was feared to have been lost, Manocha said all the systems and data related to ticketing on the website are safe and secure and there is no need for consumers to panic.

“There has not been any incident of hacking of IRCTC website. Somebody shared with us a screenshot of the data that was purported to be leaked. Data pertaining to only 20 per cent of these 23 users has been found to be matching with IRCTC data. This includes names, mobile numbers, date of birth and residence state of 4-5 users,” Manocha said. He added that IRCTC website routinely receives an average of 38 attacks from hackers on a daily basis.

He also informed that IRCTC will in a month launch a new mobile application that will allow users to book airline tickets directly through the IRCTC platform. Also, the company will set up food vending machines as pilot projects on eight railway stations soon.

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Posted by on May 8, 2016 in Uncategorized


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Initiative to Improve Catering Facilities

Railways receive proposals regarding improvement of catering services. Improvement in catering services is an ongoing process. It is continuous endeavor of Indian Railways to provide good quality hygienic food to the passengers. In order to widen the range of food options available to passengers, E-catering services have been introduced, through Indian Railway Catering and Tourism Corporation (IRCTC) in trains without pantry car or Train Side Vending as well as on 45 designated stations from where passengers of originating/passing trains can avail of this facility. IRCTC has tied up with renowned, reputed and established brands in the field of catering services so that the passengers can order good quality and hygienic food of their choice.

Steps taken/are being taken to ensure that good quality and hygienic food is served to the passengers include: (i) Introduction of station based E-Catering for widening the range of options available to passengers for ordering food of their choice. (ii) Introduction of precooked food (‘ready to eat’ meals) in the range of options available to passengers. (iii) Operation of centralized Catering Service Monitoring Cell (CSMC) (toll free number 1800-111-321) for prompt redressal of passenger grievances relating to the catering activities and real time assistance to travelling public. (iv) Operation of all India Helpline (No.138) for rail-users to lodge complaints/suggestions regarding food and catering services. (v) Imposition of penalties in case of deficiencies detected in services.

This Press release is based on the information given in the written reply by the Minister of State for Railways Shri Manoj Sinha in Lok Sabha today.

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Posted by on December 26, 2015 in Uncategorized


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Enjoy meal from favourite food chains on train

Now, passengers can order sumptuous food from leading private food chain companies on board trains and railway stations through their smartphones on a real time basis.

The Indian Railway Catering and Tourism Corporation (IRCTC) has launched a mobile application which can be used for ordering food in trains via their e-catering service ‘Food On Track’, informed chief regional manager, IRCTC, Ashwini Srivastava.

According to him, the passenger-friendly mobile app, available only on Android platform, will enable passengers to order food from leading food chains, registered for supply of meals with IRCTC. As per the records, earlier e-catering received on an average 80-90 orders daily but the number has increased six manifolds after being introduced as station-based facility, shared Srivastava.

The e-catering facility allows passengers to order meals while traveling, either online at or by making phone call to 0120-2383892-99 as well as on its toll free number at 1800-1034-139. Besides, passengers can also send an SMS to 139 by giving details of their PNR and seat number.

Notably, IRCTC has introduced its ‘Food On Track’ e-catering services at as many as 45 stations including Lucknow, Kanpur Central, Allahabad, Gorakhpur, Varanasi, Agra Cantt, Jhansi and Gwalior.

Meanwhile, general manager of Northern Railways (NR), AK Puthia, visited the city earlier on Thursday and reached Cantonment station via special train. After inspection, GM left for city railway station and inspected goods shed area. He was apprised about yard remodeling work at station by DRM of North-eastern railways (NER). Later, he reached Cantt station where discussions on development works at station were made.

According to chief area manager of Cantonment railway station, Ravi Prakash Chaturvedi, NR GM discussed yard remodeling, doubling of Varanasi city station to Manduadih station and relocation of goods shed with railway officials on Thursday.

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Posted by on November 21, 2015 in Uncategorized


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Railway lounges to offer cosy comforts

Waiting for trains at the railway station is going to turn a pleasant experience with Railways all set to launch swanky executive lounges in stations.

Select stations will soon have executive lounges with state-of-the-art facilities, on the lines of lounges in airports.

Aimed at changing the passenger amenities offered at railway stations, passengers can make use of the facilities by paying a fee.

The first of the two proposed lounges in the State will come at the Thiruvananthapurm Central and Ernakulam Junction railway stations.

The old booking office at the Thiruvananthapuram Central station that has a mezzanine floor and the old parcel office in Ernakulam Junction have been identified for setting up the lounges.

The lounges, which will have a uniform design, will be set up and managed by the Indian Railway Catering and Tourism Corporation (IRCTC), a subsidiary of Railways.

Sent for approval

“The IRCTC has given the drawings and we had suggested some changes. The shortlisted designs have been forwarded to the railway headquarters for approval,” Divisional Railway Manager Sunil Bajpai told The Hindu here.

Facilities, including wash and change, Wi-Fi, TV, music channels, buffet services, newspaper-bookstand, luggage racks, shoe shiner, train information system and concierge services for pre-departure and post-arrival assistance for the passengers, are to be provided in the lounge.

Passengers staying beyond the initial period will have to pay additional money.

The IRCTC will pay 25 per cent of the revenue earned from the lounge to Indian Railways.

The success of a similar lounge set up in New Delhi railway station has prompted the Railways to go for more lounges.
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Posted by on November 10, 2015 in Uncategorized


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Station-based e-catering catching up

Station-based e-catering service launched by the Indian Railways in Visakhapatnam, Vijayawada, and Tirupati in Andhra Pradesh and at Secunderabad in Telangana, along with 41 other stations in the country, is steadily gaining popularity.

The service started picking up in the last two-three months with more reputed food chains and aggregators being picked up by the Indian Railway Catering and Tourism Corporation (IRCTC) for providing wider choice to passengers.

Caterers in Vizag

In Visakhapatnam, while Mumbai-based Travel and Food Services will provide meals to passengers, YUM Restaurant of Visakhapatnam will provide fast foods like pizza, according to an IRCTC official in Bhubaneswar.

“In Vijayawada, food is being provided through the three food plazas of the IRCTC at the station and Dominos Pizza has been empanelled to provide pizza.

Some more private caterers would be empanelled.

“In Tirupati, the IRCTC food plazas are providing food and Dominos Pizza is supplying pizza. Bhimas group has applied for supply of food,” N. Sanjeevaiah, Deputy General Manager (Catering and Tourism), South Central Zone, told this correspondent over phone on Thursday.

“The e-catering facility is catching the fancy of passengers during the past few months with the empanelment of more branded food chain providers,” he said.

The train-based e-catering services are already being provided through the IRCTC to facilitate passengers to get meals of their choice at their seat on trains.

Travelling passengers can now order food of their choice from leading private caterers at an approaching station. Station-based e-catering will be only for stations and not on moving trains.

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Posted by on October 30, 2015 in Uncategorized


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Now order meals of your choice to your berth at 45 railway stations.

The Indian Railways Catering and Tourism Corporation (IRCTC) has launched a pilot project of a ‘station-based e-catering’ service allowing passengers to order meals as per their choice, which will be delivered at stations from popular private caterers.

In the first phase of the project, all trains passing through 45 specified railway stations, including nine in the east zone, namely Howrah, Sealdah, Guwahati, New Jalpaiguri, Patna, Bhubaneswar, Visakhapatnam, Kharagpur and Mughalsarai have been named.
The other stations under this project are namely, New Delhi, Allahabad, Kanpur Central, Lucknow, Varanasi, Chennai Central, Mumbai Central, Delhi, Bangalore city, Madurai, Amritsar, Thiruvananthapuram Central, Chandigarh, Gorakhpur, Varanasi, Jaipur, Bilaspur, Anand Vihar, Hazrat Nizamuddin, Ludhiana, Secunderabad, Tirupati, Vijayawada, Chennai Egmore, Ernakulam, Kozhikode, Thrisur, Yasvantpur, Nagpur, Pune, Agra Cantt, Gwalior, Jhansi, Bhopal, Ahmedabad, Surat and Vadodara.

“Station-based e-catering will be only for stations and not on moving trains. The service will allow passengers to either order meals online at or by calling 0120-2383892-99/ 1800-1034-139 (toll free) or by sending SMS Meal to 139 with details of PNR and seat number and the meals will be delivered at their berth,” IRCTC group General Manager, East Zone Debashis Chandra told PTI.

Besides food from IRCTC-managed food plazas and fast food units, reputed food chains like McDonald’s, KFC, Switz Foods, Only Alibaba, Dominos, Haldiram, Bikanerwala, Nirualas, Sagar Ratna, Pizza Hut which have a wide variety in menu have entered into a tie-up with IRCTC to serve the passengers passing through these stations.

“On receiving the meals, passengers have an option of making payment online or through cash on delivery mode,” Chandra said, adding, the delivery of food would be made through authorised persons.

“We have a dedicated call centre for this entire facility which is functioning from 6 AM to 10 PM,” he said.

Talking about cancellation of orders, Chandra said, “They will also have an option to cancel their order two hours before reaching the station where the meals are scheduled to be delivered to them. In cases passengers have made online payment for their order, the amount will be refunded after deducting a cancellation charge.”

On food prices, Chandra said, “Food prices are to be market-driven but we are focused that the food items supplied are hygienically packaged in eco-friendly, bio-degradable take-away packets and usage of plastic for packaging must be minimal if not totally eliminated. In fact, we will conduct regular checks of stations to ensure that meals items are provided to the passengers.”

It was learnt, that alongside e-catering, IRCTC was offering meals from “Jan Ahaar” (budget food), food plazas and fast food units.
This pilot project will be continued till end of March next year after which a review will be conducted on the performance, he said.

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Posted by on October 20, 2015 in Uncategorized


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IRCTC e catering service becomes ‘Food on Track’; check on

Spurred by a steady rise in the popularity of its e-catering, Indian Railway Catering and Tourism Corporation Ltd (IRCTC) has branded the service with a new name ‘Food On Track’.

In addition to the already existing Dominos Pizza and KFC, the ‘Food On Track’ have tied up with Copper Chimney, Cafe Chino, Masala Chicken, Punjab Grill among others to increase the varieties of the food items for Indian Railways train passengers.

Earlier, ecatering used to receive daily orders totaling an average of 80-90 meals, while this has recently more than doubled after it was introduced as a station-based facility, said a senior IRCTC official.

In fact, yesterday as many as 1,000 meals were ordered through ecatering. The items comprised Indian and continental delicacies, out of which approximately 700 meals of a single brand were ordered, he added.

The e-catering facility allows passengers to order meals while traveling, either online at or by making a phone call to 0120-2383892-99 or the toll-free number at 1800-1034-139. They can also choose to do so through an SMS to 139 by giving details of their PNR and seat number.

To popularize the ‘Food on Track’ at stations, IRCTC is also developing mobile-based applications.

The station-based e-catering service at 45 stations, introduced last month-end, will allow traveling passengers to order food of their choice from leading private Food giants, in addition to IRCTC’s very own ‘Jan Ahaars’ (budget food), food plazas and fast food units, to be delivered at these stations.

The ‘Food On Track’, which is also on, at the stations, after its launch as e-catering in September last year, is being provided in 1,516 non-pantry car trains, as well.

The station-based ‘Food On Track’ facility would be available for all trains passing through the 45 stations including Howrah, New Delhi, Chennai Central, Mumbai Central, Delhi, Bangalore City and Patna among others.

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Posted by on October 17, 2015 in Uncategorized


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