Tag Archives: E-catering

Initiative to Improve Catering Facilities

Railways receive proposals regarding improvement of catering services. Improvement in catering services is an ongoing process. It is continuous endeavor of Indian Railways to provide good quality hygienic food to the passengers. In order to widen the range of food options available to passengers, E-catering services have been introduced, through Indian Railway Catering and Tourism Corporation (IRCTC) in trains without pantry car or Train Side Vending as well as on 45 designated stations from where passengers of originating/passing trains can avail of this facility. IRCTC has tied up with renowned, reputed and established brands in the field of catering services so that the passengers can order good quality and hygienic food of their choice.

Steps taken/are being taken to ensure that good quality and hygienic food is served to the passengers include: (i) Introduction of station based E-Catering for widening the range of options available to passengers for ordering food of their choice. (ii) Introduction of precooked food (‘ready to eat’ meals) in the range of options available to passengers. (iii) Operation of centralized Catering Service Monitoring Cell (CSMC) (toll free number 1800-111-321) for prompt redressal of passenger grievances relating to the catering activities and real time assistance to travelling public. (iv) Operation of all India Helpline (No.138) for rail-users to lodge complaints/suggestions regarding food and catering services. (v) Imposition of penalties in case of deficiencies detected in services.

This Press release is based on the information given in the written reply by the Minister of State for Railways Shri Manoj Sinha in Lok Sabha today.

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Posted by on December 26, 2015 in Uncategorized


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IRCTC ties up with Paytm for e-catering payments

Train passengers will now find it easier to make online payments for the food ordered through e-catering with Indian Railway Catering and Tourism Corporation (IRCTC) entering into a tie-up with Paytm, a leading payment and e-commerce shopping website.

“We have roped in Paytm for providing maximum option to passengers for making online payments. Efforts are also underway to bring in some more reputed caterers in our e-catering portfolio,” said IRCTC Chairman and Managing Director AK M ..

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Posted by on December 17, 2015 in Uncategorized



IRCTC looks to floor passengers, boost revenue with flowers, sweets

The Indian Railways Catering and Tourism Corporation (IRCTC) known primarily for online train ticket booking, is probably the only public sector enterprise to have tied up with several new economy firms.

After e-tickets, e-catering, and tie-ups with e-commerce websites, the company is now exploring other avenues of revenue such as delivery of flowers and sweets to passengers on trains, IRCTC Chairman and Managing Director AK Manocha told BusinessLine.

E-ticketing contributes the most to the company’s margins, followed by tourism. Catering, which is a loss-making division, can move to being in the green with a boost from e-catering.

E-ticketing now accounts for only 54 per cent of the total reserved tickets, showing good scope for growth. The risk to this stream of business is a change in the sharing of service charge between Railways and IRCTC.

For instance, from a revenue share of 20:80 between Railways and IRCTC earlier, it has changed to 50:50 this year. But, from April 1, 2015, the e-ticket service charge has risen to ₹20 and ₹40 for non-AC and AC tickets from ₹10 and ₹20 respectively last year. For the IRCTC, the long-term risk is if the Railways were to permit other players to access the passenger reservation system directly, and also a shift away from trains as a mode of transport.

Water-vending machines

This is another stream of business that will add to IRCTC’s profits. The machines make available potable water that meet WHO standards for ₹1-5 depending on quantity, Manocha said. IRCTC will have 1,200-1,400 water-vending machines by March 2016. The capacity of Rail Neer, the bottled water business of IRCTC is getting fully absorbed now, although it faces competition from players in the unorganised sector who provide bottled water to railways.


IRCTC is expanding its e-catering business, a segment that adds to the margins, as it is paid a service charge for each delivery made.

“We are now getting about 500 orders a day from e-catering. At times it touches 800, particularly when there are groups travelling for occasions such as marriages,” said Manocha, adding that they would soon be tying up with Haldiram’s and Bittu Tikki Wala. Currently, food from Domino’s Pizza, KFC, Biryani Bhai, Copper Chimney, Curry Kitchen, Masala Kitchen, Desi Treat and Cafe Chino and almost 1,000-odd outlets listed on Foodpanda are delivered to passengers who order them.

The tourism segment, which is already profit-making, and runs Maharaja Express, has introduced shorter desert heritage trips with an aim to add to the growth.

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Posted by on December 7, 2015 in Uncategorized


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Enjoy meal from favourite food chains on train

Now, passengers can order sumptuous food from leading private food chain companies on board trains and railway stations through their smartphones on a real time basis.

The Indian Railway Catering and Tourism Corporation (IRCTC) has launched a mobile application which can be used for ordering food in trains via their e-catering service ‘Food On Track’, informed chief regional manager, IRCTC, Ashwini Srivastava.

According to him, the passenger-friendly mobile app, available only on Android platform, will enable passengers to order food from leading food chains, registered for supply of meals with IRCTC. As per the records, earlier e-catering received on an average 80-90 orders daily but the number has increased six manifolds after being introduced as station-based facility, shared Srivastava.

The e-catering facility allows passengers to order meals while traveling, either online at or by making phone call to 0120-2383892-99 as well as on its toll free number at 1800-1034-139. Besides, passengers can also send an SMS to 139 by giving details of their PNR and seat number.

Notably, IRCTC has introduced its ‘Food On Track’ e-catering services at as many as 45 stations including Lucknow, Kanpur Central, Allahabad, Gorakhpur, Varanasi, Agra Cantt, Jhansi and Gwalior.

Meanwhile, general manager of Northern Railways (NR), AK Puthia, visited the city earlier on Thursday and reached Cantonment station via special train. After inspection, GM left for city railway station and inspected goods shed area. He was apprised about yard remodeling work at station by DRM of North-eastern railways (NER). Later, he reached Cantt station where discussions on development works at station were made.

According to chief area manager of Cantonment railway station, Ravi Prakash Chaturvedi, NR GM discussed yard remodeling, doubling of Varanasi city station to Manduadih station and relocation of goods shed with railway officials on Thursday.

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Posted by on November 21, 2015 in Uncategorized


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IRCTC e catering service becomes ‘Food on Track’; check on

Spurred by a steady rise in the popularity of its e-catering, Indian Railway Catering and Tourism Corporation Ltd (IRCTC) has branded the service with a new name ‘Food On Track’.

In addition to the already existing Dominos Pizza and KFC, the ‘Food On Track’ have tied up with Copper Chimney, Cafe Chino, Masala Chicken, Punjab Grill among others to increase the varieties of the food items for Indian Railways train passengers.

Earlier, ecatering used to receive daily orders totaling an average of 80-90 meals, while this has recently more than doubled after it was introduced as a station-based facility, said a senior IRCTC official.

In fact, yesterday as many as 1,000 meals were ordered through ecatering. The items comprised Indian and continental delicacies, out of which approximately 700 meals of a single brand were ordered, he added.

The e-catering facility allows passengers to order meals while traveling, either online at or by making a phone call to 0120-2383892-99 or the toll-free number at 1800-1034-139. They can also choose to do so through an SMS to 139 by giving details of their PNR and seat number.

To popularize the ‘Food on Track’ at stations, IRCTC is also developing mobile-based applications.

The station-based e-catering service at 45 stations, introduced last month-end, will allow traveling passengers to order food of their choice from leading private Food giants, in addition to IRCTC’s very own ‘Jan Ahaars’ (budget food), food plazas and fast food units, to be delivered at these stations.

The ‘Food On Track’, which is also on, at the stations, after its launch as e-catering in September last year, is being provided in 1,516 non-pantry car trains, as well.

The station-based ‘Food On Track’ facility would be available for all trains passing through the 45 stations including Howrah, New Delhi, Chennai Central, Mumbai Central, Delhi, Bangalore City and Patna among others.

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Posted by on October 17, 2015 in Uncategorized


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e-Catering at Chennai Central Station As Well

Indian Railways has prepared a detailed policy for e-catering passengers of all trains at railway stations. Earlier it was offered only on about 1,500 trains which did not have pantry cars. Passengers could pre-book their food offered by select vendors through the portal They got their chosen food delivered at their seats when the trains reached a designated station.

Now the facility has been extended to 45 stations including Chennai Central, Egmore and Madurai selected by the Indian Railway Catering and Tourism Corporation (IRCTC) for a pilot project till April 2016.

Sources said the suggestions to introduce station-based e-catering came from the Southern Zone of IRCTC.  This is part of the Railways plan to ensure that passengers have wide options and aren’t stuck with food in train pantries.

Reputed private brands offering traditional as well as fast food at market rates would be chosen as vendors for supplying the food, the policy document indicated.

As in e-catering for trains, the bookings must be made at the website, which would soon show the drop-down menu. The food would be delivered at their seats. Rest of the steps of booking, delivery, billing, etc would remain the same as earlier.

The policy circular hasn’t indicated if the vendors would be present inside the station or get food from outside. A railway official said that hosting third party vendors – reputed fast food vendors or ice-cream brands with potential for brisk sale – inside stations, especially Chennai Central and Egmore, would be difficult because of lack of space.

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Posted by on September 21, 2015 in Uncategorized


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E-catering at Nagpur station soon

With centrally-located Nagpur railway station included in the pilot project for implementation of ‘station-based E-catering’, hygienically packaged premium meals for passengers by reputed brands will be a click away.

The Railway Board on Friday issued detailed guidelines to launch E-catering project. Talking to TOI, senior divisional commercial manager (SrDCM) KK Mishra confirmed that the project will be fully implemented by IRCTC, which will nominate parties who will supply meals as per bookings.

“Nagpur is among 45 stations where the project will be implemented and passengers will get to book meals of their choice. The decision was taken in the railway budget,” Mishra added.

Based on the response received from the passengers and the need to ensure provision of catering services to them, it has been decided to proliferate the scheme on stations so that passengers are able to get pre-ordered meals of their choice at stations. The scheme will be extended to more stations next year.

The project will be station-based only and not for moving trains. IRCTC shall facilitate booking of meals through specified number or website or through SMS. The booking of meals shall be accepted with specific advance delivery time opted by the passengers. The stations with E-catering facility will reflect items, brands and vendors with menu they will offer and willing passengers may chose options as per their choice. IRCTC will provide online transaction facility or cash on delivery.

Railway officials said there would be no competition with the railways which was currently handling catering services as the E-catering food would be of premium quality. There will be an option to even cancel the order prior to specified time. IRCTC will arrange for refund of balance amount after deducting cancellation charges.

IRCTC sources said expression of interest (EoI) would be floated soon and reputed brands like KFC, Dominos, Mc Donald, Haldiram’s, Bikanerwala, Pizza Hut, Subway etc, besides other reputed brands would be shortlisted. “Each E-station will have minimum five vendors for a period of three years,” they said.

On revenue sharing issue, officials said the ratio between Indian Railways and IRCTC would be 15:85. The pilot project will continue till March 2016.


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Posted by on September 20, 2015 in Uncategorized


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