Tag Archives: Automatic Ticket Vending Machines (ATVMs)

Chennai bucks national trend, only railway division to report growth in suburban passenger traffic

Chennai is the only railway division in the country where there has been an increase in passenger traffic in the first five months of the 2015-16 financial year when compared to the corresponding period last year.

The top six railway divisions, based on the volume of unreserved tickets sold (including suburban tickets), are Mumbai Central and Western, Sealdah, Chennai, Howrah and Delhi, all of which run suburban trains that contribute a bulk of this traffic. Railways reported a drop of 3.44% in this passenger segment. The Mumbai divisions, catering to more than 75 lakh passengers a day, saw a 10% drop in April-August from the previous year, Delhi saw a drop of 4.35%, while Sealdah and Howrah saw a drop of around 3.5%.

Bucking the national trend, Chennai division reported an increase of 1.51%, seen as a major achievement. The division aggressively promoted automatic ticket vending machines and stepped up ticket checks. The introduction of mobile app is bound to help in the coming months.

“Transporting passengers is the bread and butter of Indian Railways and the drop in number of tickets sold has worried everybody. The Railway Board has instructed all divisions to take steps to find out the reasons for the drop and check the trend,” said a senior official of Chennai division.

Officials said 50 additional ticket-checkers had been deployed at stations and Railway Protection Force chipped in with a ‘show your ticket’ drive at 13 stations (see box for list), with dedicated RPF personnel manning all entry and exit points.

Sales from Automatic Ticket Vending Machines (ATVMs) in Chennai division increased by 25% compared to the corresponding period of the previous year and this is due to 15 additional facilitators deployed a few months ago, officials said.

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Posted by on November 16, 2015 in Uncategorized


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SCR installs 33 ATVMS in Vijayawada divn

The Vijayawada division of South Central Railway (SCR) installed 33 Automatic Ticket Vending Machines (ATVMs) at Gudur, Singarayakonda, Bapatla, Powerpet, Nidadavolu, Rajahmundry, Kakinada Town, Tuni, Anakapalli, Kaikaluru, Bhimavaram Junction, Tanuku, Nellore, Ongole, Tenali, Eluru, Kovvur, Dwarapudi, Kakinada Port, Elamanchili, Gudivada, Akividu, Palakollu, Kavali, Chirala, Vijayawada, Tadepalligudem, Godavari, Samalkot, Annavaram, Narsipatnam Road, Machilipatnam, and Narsapur stations.

Passengers have to purchase Smart Cards from the enquiry counters at the stations for Rs. 70 each. The cards could be recharged with amounts up to Rs. 5,000 in multiples of Rs. 50. They would be valid for one year from the last recharge date. The smart cards can be used at any ATVM in SCR.

Passengers would be eligible for a bonus of 5 per cent of the fare up to a distance of 150 kilometres.

For instance, a passenger recharging with Rs. 100 could purchase tickets for Rs. 105.

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Posted by on October 30, 2015 in Uncategorized


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How to operate an Automatic Ticket Vending Machine?

Automatic Ticket Vending Machines (ATVMs) might have been installed at Chandigarh railway station with an aim of providing passengers a respite from long queues, however, as of now there haven’t been many takers for the machine. The passengers are finding the machines too technical to operate and hence prefer to buy their tickets from the ticket counters. Three ATVMs had been installed at the station three days ago.

“It would be better if the railway authorities provide us with a helper or a guide, who can educate us on how to use the machine effectively,” said a commuter. However, Northern Railways’ senior divisional commercial manager Praveen Gaur said it would not be feasible to arrange a technician to guide the commuters all the time.

“We cannot provide round the clock technical guides, however we are providing technical assistance during peak hours,” Gaur said. He said that while there were a few technical problems with the ATVMs, most of them were happening at the Ambala railway station and not Chandigarh.

How to operate an Automatic Ticket Vending Machine

1.One can pay for the tickets by inserting coins, paper currency or smart card in the ATVM.

2. After choosing the mode of payment, the user has to select his/her destination using the touch screen. After confirming the details from the user, the ticket will be printed.

3. Smart cards are available at the ticket counter. Once the ticket is issued, the charge is debited from the smart card.

4. One can get tickets for the platform apart from unreserved, mail, express and even monthly season tickets through the ATVM.

5. The machines also display general information regarding the departure and arrival of the various trains. The information is provided both in English and Hindi.

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Posted by on October 25, 2015 in Uncategorized


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Coming soon: Mumbai train commuters can book a season pass on their smart phone

The idea of getting a suburban train ticket without standing in queue, at the ticket counter or the automatic ticket vending machines (ATVMs), became a reality in July when the Railways started paperless ticketing on mobile phones. But it does not appear to have enthused Mumbaikars, and so the Railways are making yet another attempt to interest them by introducing the option of buying season passes through mobile ticketing.

The Centre for Railway Information System (CRIS) — the software coding agency of the Indian Railways — has prepared the mobile ticketing system and is likely to start it from October 7. “We are ready with introducing the season passes and platform ticket options in the mobile ticket app,” confirmed Uday Bobhate, General Manager, CRIS.

According to officials, season passes are bought by nearly 65 percent of the total commuter base of 75 lakh people travelling on the suburban system. The option of skipping the queue while buying monthly, quarterly, half-yearly and yearly passes will now be available on smart phones, which might lure more people into using them.
As per process, the option will be provided on the first page after opening the UTS app. A commuter can book a season pass at least 10 days before the existing pass expires. “An option of selecting a date after the validity of the earlier season pass will also be provided,” said a railway official.

The money will be deducted from the R-wallet that will be created by the user. A separate file will be created within the UTS app where this season pass will be stored. If a ticket collector asks the commuter to present his ticket, he or she will only have to flash this ticket on their phone. The officials said that no changes could be made after booking so as to keep it tamper free.

The paperless mobile ticket option on UTSonMobile app was inaugurated in July by Union Railway Minister Suresh Prabhu. It works on Android and Windows phones and was initially launched for Western Railway commuters. This gave commuters the option of not taking printouts. With the season pass option coming in, mobile ticketing — for daily and season pass — will also be extended to Central Railway as well, thus helping all 75-lakh daily commuters.
Mobile ticketing a flop

Presently mobile ticketing has not been a hit with Mumbaikars. Recently GC Agarwal, General Manager of Western Railway had said, “Mobile ticketing has not picked up as expected and barely 1,000-odd tickets are sold every day”.

The figures too, show that from July to September the WR authorities have sold 30,965 paperless tickets, which have fetched them a mere R4.88 lakh. Mobile ticketing was first introduced in late December 2014 wherein people were allowed to book tickets from their cell phones, but then they had to take printouts from ATVM machines. From December onwards, the railways have sold 91,302 tickets — from mobile ticketing where printouts of these tickets were taken from ATVMs — that fetched them Rs 14.58 lakh.

Sources said that some of the possible reasons for mobile ticketing’s poor performance could be the transactional surcharge of Rs 10. This is charged to all commuters who want to recharge their e-wallet, apart from the service charge. The Railways have already written letters to the Ministry of Finance asking them to waive off this surcharge as they are running a public transport.

How to use it
1. Download and install UTS app on your smart phone
2. First-time users need to sign up
3. Select the city as Mumbai
4. Use normal/quick booking as per choice given in the app window
5. Purchase tickets using R-wallet
6. R-wallet can be recharged on http://www.utson or at any suburban ticket window (recharge can be minimum R100 and maximum R5,000)
7. Same e-wallet can be used to book the season pass and platform ticket

How mobile ticketing works
>> The Indian Space Research Organisation (ISRO) has mapped the entire route from Churchgate to Dahanu by satellite.
>> One can book a ticket on one’s mobile phone if one is 30 metres away from the outer tracks, up to a maximum of 2 kilometres.
>> A ticket booked using the app has a distinct colour code for each day and an embedded Quick Response (QR) code that cannot be forwarded to another mobile, nor edited.


M Ranade, Media person
I think the mobile ticketing scheme is a good thing as I don’t need to stand in queues. If season passes are introduced, then there is no need to worry about forgetting a pass at home and it will be convenient too.

A Tripathi, student
Mobile ticketing is very convenient, especially when I need to rush for my classes or any exams. I need not waste time standing in queue. It is surprising that people aren’t using it and railways need to advertise this scheme more.

– See more at:

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Posted by on October 3, 2015 in Uncategorized


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Towards a decentralised ticketing system

The introduction of Automatic Ticket Vending Machines (ATVMs) is just one of the many initiatives by the Railways to decentralise issuing of tickets in order to ease the rush at counters.

In all, 27 ATVMs have been approved for the Mysuru Railway Division, of which five will be installed at the city station and the rest will be installed at Shivamogga, Hassan, Davanagere, Arasikere, Haveri and other stations across the division.

Besides ATVMs — which are an offshoot of the Unreserved Ticketing System (UTS) — the Railways have introduced ‘Operation five minute’ counters to reduce the pressure at the current booking counters. The ‘Operation five minute’ counters are destination-specific ticket-dispensing windows in which a person is assured of getting an unreserved ticket to a specific end-point (not for intermediary stations).

This personnel-manned counter is functional at the Mysuru Railway Station from 6 a.m. to 6.45 a.m. for the Bengaluru-bound Chamundi Express which is patronised by several people. The counter becomes functional again between 3.30 p.m. to 5.30 p.m. to coincide with the departure of trains to different destinations.

The Jan Sadharan Ticket Booking Sewaks (JTBS) is another mode through which passengers can procure ticket from authorised agents to avoid crowding at the station. There are seven JTBS operating in Mysuru besides four India Post PRS counters. With the Indian Railways contemplating expansion of UTS on mobile – which is already operational in Mumbai and Chennai suburban services – so as to introduce paperless ticket by sending an SMS to one’s mobile phone, one can procure railway tickets on-the-go obviating the need for last-minute panic of queues at the station.

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Posted by on September 29, 2015 in Uncategorized


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Apps for Unreserved Tickets & Freight Ops, Ticket Vending Machines – Indian Railways Is Changing!

Indian Railways is taking several innovative steps to be in line with the ‘Digital India’ campaign and to make the experience for passengers as comfortable as possible. Here are the three latest IT initiatives that have been launched by the ministry.

Taking one step further towards consumer satisfaction, the information technology (IT) arm of the Railway Ministry, Centre for Railway Information Systems (CRIS), has developed three new initiatives. These are the initiatives which were launched by Railway Minister Suresh Prabhu, this Tuesday.

Paperless Unreserved Ticketing through Mobile Phone between New Delhi – Palwal Section

As the name implies, unreserved tickets authorise a journey but do not offer any reserved seats. They are also not specific to any particular train service and the tickets are often useful for short distance travels. The paperless unreserved ticketing system through a mobile app has been developed with the view of saving time for the passengers. The system was launched for Chennai and Mumbai suburban sections in April and July this year. According to the minister, it will soon be expanded to other sections as well.

In the Delhi-Palwal section, the system covers 11 stations over a distance of 57 km. The app, ‘utsonmobile’, can be downloaded both on Android and Windows-based platforms. Payments can be done with the help of the ‘railway wallet’ feature of the app. Other than the unreserved tickets, passengers in Mumbai, Delhi, Kolkata and Chennai will also be able to book Monthly Season Tickets (MST) and platform tickets with the help of a mobile application very soon. The app can be downloaded here.

Currency Coin cum Card operated Automatic Ticket Vending Machines (CoTVM) at New Delhi Railway Station station

The automatic ticket vending machines are unmanned self-operating kiosks. This initiative is a part of the ministry’s ‘Operation five minutes’, and will help the passengers buy unreserved tickets themselves, without having to stand in long queues. Tickets can be purchased with coins, currency notes and smart cards. As per the ministry’s plan, the machines will be available at all major stations in the next 3 months. As of now, 450 machines are being installed by CRIS. With useful graphic interface for transaction, the kiosks will be very easy for everyone to operate. The machines will issue non-concessional second class journey tickets for non-suburban section, second/first class journey/return tickets for suburban section and platform tickets. They can also be used for the renewal of non-concessional season tickets and recharge of smart cards.

Parichaalan – Mobile Application for Freight Operations goods train

This app has been developed by CRIS to facilitate easy decision making on freight operations, with improved management operation system. The information available on the app will be current and dynamic, unlike the reports generated by the Freight Operations Information System (FOIS). Also, with the help of pictorial and graphical display of data, the information will be easy to understand. The app will help senior decision makers of the department to plan freight operations on real time basis. It will be provided to other operating officers on the field after the initial experiment.

The app provides mapped movement of freight trains and also offers brilliant search tools to look for specific trains and their services. There is also a planning tool which helps in planning the movement and loading, and gives live updates about the trains.

“The new initiatives are directed towards improving passenger and customer services on Indian Railways. The IT applications which have been inaugurated today are an indication that Indian Railways is constantly moving towards e-Governance,” said Suresh Prabhu during the launch.

– See more at:

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Posted by on September 5, 2015 in Uncategorized


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Salem Railway Division to set up more solar plants

The Salem Railway Division will set up 100 kw solar plants on the railway premises in different centres and the preliminary works have commenced, said Shubhranshu, Divisional Railway Manager, here on Saturday.

Addressing the Independence Day celebrations of the Salem Railway Division, he said solar panels have already been set up at four railway stations and 50 level crossing gates. Prototype solar water pump and solar water heaters in all running rooms for loco pilots are also in place, he added.

He said the gross earnings of Salem Railway Division have risen by 12 per cent last year (2014-15).

The gross earnings of the division which stood at Rs. 548 crore in 2013-14 rose to Rs.611 crore during last year, Mr. Shubhranshu said. During the current year till July, the gross earnings stood at Rs.197 crore, he said.

Referring to the passenger earnings, he said that it had gone up by 17.2 per cent – from Rs. 391 crore to Rs. 458 crore.

Up to July this year, the passenger earnings stood at Rs. 162 crore.

The opening of Yatri Ticket Sevak Kendra at Erode, appointment of 23 ticket booking sevaks and installation of 15 ticket vending machines at nine stations, electrification of Coimbatore North-Mettupalayam link, opening of second entry and new waiting hall at Tirupur station, extension  of subway up to platform No. 5 and extension of station building at Salem Junction and new station building at Coimbatore North were the other development works commissioned.

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Posted by on August 19, 2015 in Uncategorized


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