Eager to improve the railways’ image, the state-run transport has decided to post young Group ‘A’ officers at bigger railway stations as ‘station directors’ to improve customer satisfaction and also enhance business activities. With the current railways dispensation aiming to develop stations as economic and business hubs, the idea is to place senior officials at the stations which have a direct public interface.
The move is aimed at strengthening the organisation at stations, as announced by railways minister Suresh Prabhu in the budget, by making one senior official responsible for smooth functioning of the entire area with special focus on improving passenger experience and boosting commercial activity .
As of now, junior promotee officers are appointed as chief station managers, station masters and station superintendents who don’t have control over a range of services provided at stations such as cleaning, ticketing, parcel and many more managed by different departments.
To begin with, senior officers will be posted at 12 `A’ category stations such as Delhi, Mumbai and Jaipur as station directors. Around 60 stations are placed in `A’ category depending on traffic volu me and revenue generation.