RSS

Railways may take cue from global companies to train Travelling Ticket Examiner

26 Jun

The curt and often harassed travelling ticket examiner (TTE) donning a black coat may soon turn out to be all smiles and at his charming best.

The Indian Railways has been advised to follow Starbucks, Amazon, FedEx, Convergys and Toyota, which are among the top consumer-servicing companies, and make its frontline staff more customer-friendly and recognise and reward them with events such as ’employee of the month’ incentives.

http://economictimes.indiatimes.com/industry/transportation/railways/railways-may-take-cue-from-global-companies-to-train-travelling-ticket-examiner/articleshow/52664671.cms

Advertisements
 
Leave a comment

Posted by on June 26, 2016 in Uncategorized

 

Tags:

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

 
%d bloggers like this: