Railways may take cue from global companies to train Travelling Ticket Examiner

26 Jun

The curt and often harassed travelling ticket examiner (TTE) donning a black coat may soon turn out to be all smiles and at his charming best.

The Indian Railways has been advised to follow Starbucks, Amazon, FedEx, Convergys and Toyota, which are among the top consumer-servicing companies, and make its frontline staff more customer-friendly and recognise and reward them with events such as ’employee of the month’ incentives.

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Posted by on June 26, 2016 in Uncategorized



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