An online grievance redressal system is being developed by the Railways for both its serving as well as retired employees.
The system ‘Nivaran’ will become operational by June 24, according to railways.
The main focus areas of the grievance redressal will be reimbursement of medical claims, pension claim, compassionate appointment and improvement in staff quarters.
It will have provision for tracking progress on grievances and appeals. Railway Minister Suresh Prabhu would personally be able to review and monitor the functioning of this system.
Currently, serving staff have a few forums available to them that allows them to interact with administration on resolution of their issues.
However, availability of such facilities for retired staff is very limited.
‘Nivaran’ will benefit around 13.26 lakh serving railway employees and around 13.79 lakh retired railway personnel, the official said.