Southern Railway has stepped up its presence on social media platforms, not just sharing information about train services, but also helping commuters with details about amenities in railway stations.
To its credit, the Southern Railway has maintained the momentum and continues to engage with passengers and rail fans through this platform.
During last month’s flood, on Twitter, it updated timings of suburban and long-distance train services to help the commuters, damage to the bridge across Adyar river between Saidapet and Guindy railway stations and the restoration works.
Train services were affected for five days before it resumed on December 7. The Twitter handles @GMSRailway and @DrmChennai shared pictures, including those of water stagnation in its coaching yard and also between Vyasarpadi and Basin Bridge stations.
The Southern Railway has also responded to distress calls from passengers travelling on long distance trains and helped them.
“Staff take turns to reply to tweets in which we are tagged and the senior officials too pitch in,” a Southern Railway official said.
The latest to join twitter is Government Railway Police of Tamil Nadu police (@grpchennai).
On the micro blogging site for over a week now, the handle has so far tweeted contact numbers people can call in the event of an emergency.
It is maintained by staff at their control room, a senior officer said.