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Mumbai Divisional Railway manager responds to tweet within 10hrs, takes action on complaint

23 Dec
  • A screenshot of the tweet Mr Shukla posted and the reply of Mumbai Central DRM.
    A screenshot of the tweet Mr Shukla posted and the reply of Mumbai Central DRM.  

On 20th December, Vapi resident R.K Shukla, was waiting for his train to Mumbai at 6 pm at Vapi station when he asked a local tea vendor for some tea. Against the original prices of Rs 5 per tea for a normal cup according to railway prices, the vendor charged him Rs 10. When Shukla explained the rule, vendor refused to listen. Witnessing the argument, the railway authorities came to the spot. “I told the authorities that if vendors are not happy with the current prices, appeal to the government for different prices, why cheat the public?” questioned Shukla.

He tweeted to the Vadodara Divisional Railway Manager (DRM) about the incident who replied to the tweet saying he would have to approach the DRM of Mumbai Central. Then at 6.32 am, Shukla tweeted to the DRM of Mumbai Central on December 21.

Reply of the Vadodara DRM to Shukla’s tweet.

Within 10 hours of the tweet, the DRM of Mumbai to Mr Shukla that necessary action has been taken. “He said in his tweet that the two shops that were demanding for a higher price from the public than the original, have been shut and fined too. I’m happy with the swift action and prompt reply on the same,” added Shukla.

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Posted by on December 23, 2015 in Uncategorized

 

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