The Ministry of Railways has introduced a new facility to benefit passengers seeking cancellation of tickets after the closure of Passenger Reservation System (PRS) at railway stations where there are no current reservation counters.
With effect from December 1, 2015, one existing Unreserved Ticketing System (UTS) counter in such stations will be earmarked as UTS-cum-PRS facility where passengers will be granted refund across the counter.
However, for tickets booked using credit card, the earlier system would continue, railway sources said on Tuesday.
This initiative is seen as a great relief to passengers who want to cancel their confirmed or waitlisted ticket after 8 p.m. when the computerised reservation counters close.
“In stations like Virudhunagar, Dindigul, Thanjavur, Tuticorin, Puducherry, Sivakasi etc there is no provision for current reservation counter after 8 p.m. for cancellation of tickets. Passengers have to wait till the next morning or deposit their tickets at the UTS counter, obtain a receipt and apply separately to the competent authority for refund within 90 days,” a railway official said.
Under the new system of refund at smaller stations, passengers would not be issued a cancellation ticket. But in cases where the ticket is partially cancelled, a fresh ticket would be issued after refund.
The new system will benefit a large segment of passengers as the facility of current reservation counter is available only at major stations in Southern Railway, the sources added.
To benefit those who wish to cancel tickets after computerised reservation counters close.