The railway administration has decided to engage station ticket booking agents (STBA) at E category of stations. These agents will get commission on the sale of tickets made by them. The selected STBAs will sell unreserved tickets through computerized Unreserved Ticketing System (UTS) of Indian Railways.
The number of counters in a station for engaging STBA will be assed by a committee comprising officers of commercial, operating and accounts department of the railways. The applicant should be a resident of local block/tehsil/mandal in which the E category station is located where STBA is proposed to be engaged. The applicant should be of 18 years of age and have passed high school examination. However, educational qualification can be relaxed if no qualified applicant is otherwise available.
The cost of hardware and software (including maintenance) electricity and hiring of channel will be borne by railways. The space will also be provided by the railways free of cost.
The STBA operator will be allowed to sell all types of non-concessional unreserved tickets through UTS, including platform tickets and season tickets, on cash basis only. Renewal of season tickets and issue of senior citizen concession tickets will also be permitted. All other concessional tickets requiring documentary proof before issue of ticket, can also be issued by STBA only when endorsed and permitted by the ASM concerned, which will be dome prior to the sale of such concessional tickets.
The STBAs will get commission on the sale of unreserved tickets. The selected STBAs will have to submit security deposit of Rs 5,000 and bank guarantee of Rs 20,000. The stations coming under E category are small stations. In North Central Railway, there are 218 E category stations for which STBAs will be engaged.