A dedicated website to seek suggestions on improving the suburban railway network will be launched by the Mumbai Railway Vikas Corporation (MRVC). The portal is being set up on the directions of railway minister Suresh Prabhu.
“Commuters can expect a response on the proposals submitted by them within a month. A person will be deputed to coordinate with the various agencies of the railways to collate the reply,” said an MRVC official.
The railway administration has instructed officials at the zonal and divisional levels to set up Twitter handles to solicit feedback from the passengers. “Efforts are being made to get details of drawbacks and shortcomings so that we can improve the service that is used by most Mumbaikars,” added an MRVC source.
As many as 75 lakh commuters use the city’s lifeline. Currently, passengers have to submit their recommendations to the general manger or the divisional railway manager’s office.
“It is better to get commuters connected to the planning mechanism of the railways. They are regular travellers and some of them may definitely come up with brilliant ideas that can alleviate hardships of thousands,” a railway official said. The railway administration has a consultative body at the divisional and zonal levels where representatives of political parties and NGOs can take up issues. “The system will succeed only if typical bureaucratic replies are not given to citizens,” said Subash Gupta of the Railway Yatri Sangh.